Contacting Support Team or Designers related to my Project

In this KB, You can learn to How to contact our support team or designers & digitizers team regarding your project

Suggestions:

We strongly recommend to use comment section of project which can be find in any project details page. It helps our support agents to identify all history of project so that we can provide you fast & awesome customer support
Use commenting system for any of your queries regarding project like its status, more details or any help you wanted on project

Disclamiers:

If you want to request new version or revision, Please place New Version Request. Read More
Our typical response time of responding to each comment depends upon queue of pending comments but our average response time is about 1 hour.
Please use Private Note if you want to communicate with your co-workers, our agents will not be able to view your private conversation with your co-workers

Step 1: Open Project Detail Page

Go to Orders or Quote listing page & click on Project Detail Page

In right side column, Choose “Support Team” & add your comment & optionally attach files or you can markup them too

Please Note: You will receive email notification also whenever new comment posted from our support team.